Cancellation (and exceptions), Refunds and Problems

1 You have a statutory right to cancel your purchase of the Voucher within 14 calendar days after the day you receive the confirmation message (the “Voucher Cancellation Period”). However, if you redeem your Voucher during the Voucher Cancellation Period, you expressly request the services to begin being provided to you, and you acknowledge that you lose your right to cancel the purchase of the Voucher . Since BuyMee go is not responsible for the supply or provision of the Merchant Offering, once your Voucher is redeemed BuyMee go has completed its services to you in full. Please note that, for the avoidance of doubt, this section also applies to all “Direct Checkout” deals.

2 If you want to cancel your purchase of a Voucher you can do so in any of the following ways:
2.1 by clicking cancel or refund in BuyMee go app, note: you may be charged for the servers fee(3% of your total payment+30p)
2.2 by contacting us at https://www.buymeeuk.com/#/contactUs.

3 If you cancel your purchase of the Voucher in accordance with this section, BuyMee go will refund you for the payments made as contract show, within 14 calendar days from the day on which you informed BuyMee go about your cancellation.

4 If you redeem your Voucher, but the Merchant has not properly provided you with the Merchant Offering, or if you have a complaint regarding the provision of the Merchant Offering, you must take action against the Merchant directly. This is because the Merchant, and not BuyMee go, is responsible for the supply and/or provision of the Merchant Offering. BuyMee go only sells and supplies the Voucher. However, if you and the Merchant cannot agree on how to resolve the complaint, BuyMee go may, upon your request, try to help resolve the issue between you and the Merchant.

5 Unless you expressly inform BuyMee go in advance not to, any refund will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you must inform the customer support team immediately https://www.buymeeuk.com/#/contactUs. If you fail to do this and you are refunded to your original method of payment, you may need to coordinate with your bank or your payment services provider to obtain your refund. BuyMee go will not provide more than one refund.

6 You have 30 days from the date you receive the refund to reject it. If you do not reject the refund during these 30 days, the refund shall be in final settlement of any and all claims you may have against BuyMee go related to, arising out of, or connected to that Voucher.